Field Application Scientist Sequencing Full-time

Field Application Scientist (FAS)

Join us as a Field Application Scientist (FAS) and assist us in our mission to become the world leader in serving science. This dynamic position involves providing scientific training, guidance, application support and troubleshooting. At the center are our sequencing portfolio with Ion Torrent and Applied Biosystems Next Generation Sequencing and Sanger Sequencing instrumentation and applications. This is a field-based role, involving extensive travel across Switzerland. Occasional support needs to be provided to customers in Germany, Austria and V4 countries. When not travelling we are working from home. The position comes with a competitive salary, yearly bonus and company car. We offer many different career pathways in a global organization, plus extensive resources and training opportunities to help develop an exciting career! We will support the customer in-person at their lab, and by phone and email, serving as a trusted advisor. In doing so, we will help to increase customer satisfaction and build loyalty and contribute the overall success of the business.

Deliver on-site and remote scientific application support to our customers on our NGS and CE products.

Perform product demonstrations and training at customer or company sites

Diagnose & resolve product performance problems and customer queries/complaints

Work with sales representatives on sales calls to customer laboratories to provide technical and applications assistance in response to customer inquiries

Assist the regional sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products

Maintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in NGS, CE and related subjects

Build trust with our customers and excel in customer service

Degree in Biology, Biotechnology, Biomedical Sciences, Genetics, Molecular Biology, Biochemistry or similar (Masters or PhD preferred)

Several years' molecular biology laboratory experience

Hands-on experience with NGS and/or CE

Bioinformatics experience highly encouraged

Experience in communicating technical materials in written and verbal form

Customer-facing experience, with the emotional intelligence to understand customer concerns

Able to connect with and support people optimally with varying levels of technical knowledge and expertise

Good computer and/or IT skills and have an interest for groundbreaking technology

Willingness to travel extensively (up to 50% weekly), including frequent overnights

Proficient in German and English

Driving licence