GCS Mol Labs Senior Specialist – Application/Scientist Full-time

GCS Mol Labs Senior Specialist

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The Position

The GCS Mol Labs Senior Specialist – Application is the third in the series of four jobs. The employee is involved in defining the work scope and works autonomously with little to no supervisor direction. Serves as a technical expert on the product(s) and works on complex projects requiring broad knowledge of products and systems.

The Opportunity:

Key Responsibilities:

• Provides primary application support to the Development team, prioritizing the launch and support of new assays.
• Provides application support to prospective partners for new assay development, demonstrating a strong understanding of customer workflows and portfolio direction.
• Provides on-market support by addressing complex Level 2 application submissions independently with little or no direction.
• Creates/revises curriculum for training sessions for internal staff and customers on new assays and workflows.
• Delivers training to small and larger groups at Roche and Regional Support Centers.
• Creates, updates, and reviews customer-facing documentation, including writing technical Application Notes.
• Participates in and leads design review teams to provide service and application perspective, reviews and approves design change content, and creates the required deliverables.
• Creates service requirements on development projects and advocates for functional goals.
• Follows established Roche Quality System procedures in execution of work and identifies need for and creates new departmental procedures.
• Other duties as assigned by management.

Who you are:

Required Qualifications & Experience:

• Bachelor's degree or higher (cellular biology, molecular biology, biochemistry or related field) and 5 years of relevant technical support experience (customer-facing role and incorporating experience with troubleshooting and training) AND Advanced knowledge of Next-Generation Sequencing.
• Demonstrated theoretical and practical knowledge of Next-Generation Sequencing sample preparation workflows and applications, including experience with Molecular Biology/Biochemistry concepts, practices and procedures.

Knowledge, Skills, and Abilities:

• Proven ability to understand complex customer workflows and quickly learn new portfolio directions.
• Possesses good communication, organizational, logical thinking, and presentation skills. Communicates complex and unfamiliar ideas and solutions easily to users with little or no technical knowledge.
• Ability to work independently on assigned tasks of broad scope with minimal guidance or supervision.
• Ability to interact with appropriate internal cross-functional groups, areas, and regions.
• Courteous and customer-oriented. Works to satisfy internal and external partners.

Preferred Qualifications:

• Experience with Sequencing (Seq) instruments and a background working closely with Development (Dev) teams is highly appreciated.
• Knowledge of bioinformatics and NGS data analysis.
• Strong written and oral communication skills, especially for writing technical documentation.
• Previous experience mentoring and/or training.
• Project management experience.

Travel Requirements/Location Requirements:

• Location: Santa Clara, CA
• Travel time: 25% both domestic and international, required.
• This position does not offer relocation.

The expected salary range for this position based on the primary location of California is $89,500 – $166,300.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.