Manager, Academic (Graduate Programmes) Full-time

Graduate Programme Manager

Established in 1992, the Wee Kim Wee School of Communication and Information (WKWSCI) is the only full-fledged communication school in Singapore and is a world-class centre of excellence with an international faculty, state-of-the-art research laboratories, and global institutional affiliations. We are seeking an experienced manager with a passion for education and a strong focus on administrative excellence to join our graduate programme team. In this key role, the successful candidate will be responsible for leading and overseeing the administrative, academic, and operational aspects of the graduate coursework and graduate research programmes.

Responsibilities:

• Team Oversight: Oversee a team, guiding it to achieve organizational goals by planning, organizing, staffing, directing, and managing resources. Staff appraisal and performance planning.
• Programme Oversight: Lead the administration of both postgraduate coursework and postgraduate research programmes. Oversee the daily operations of admissions, examination activities, graduation processes, student welfare and to ensure compliance with NTU's academic and regulatory requirements. Managing the student lifecycle ensuring a seamless experience for our graduate students. Continuously review and improve processes and guidelines to ensure operational efficiency and alignment with industry best practices. Oversee the submission of course proposals and curriculum review requirements to support programme development.
• Strategic Planning and Implementation: Lead the strategic planning for postgraduate coursework and postgraduate research administrative operations. Develop and implement administrative policies and procedures. Drive process improvement and operational efficiency initiatives.
• Admissions & Onboarding: Manage admissions processes, including application evaluation, interview coordination, and offer management. Coordinate student onboarding and orientation programmes for coursework and research students.
• Student Progression & Support: Track and monitor student academic progression, ensuring timely completion of milestones. Communicate academic policies, deadlines, and programme updates clearly to students, faculty, and administrative offices. Serve as the primary liaison between students, faculty, the college, and NTU central offices. Actively support students' academic well-being. Provide a safe and approachable environment for students to raise concerns. Collaborate with faculty and support offices to address student well-being needs.
• Collaborations & Representation: Act as the key liaison for international university collaborations, including the preparation of MOUs/MOAs. Represent the school as the Graduate Education – Committee of Practice (GE-COP) to attend monthly meetings. Attend the Postgraduate Programmes by Coursework (PGC) Affairs Executive Committee monthly meetings.
• Programme Advisory: Provide recommendations/advice regarding graduate policies and regulations to key faculty members to assist in decision-making.
• Others: Perform data analysis and generate reports for internal and external stakeholders to support decision making and track progress. Annual budget planning, budget tracking, and effective management of allocated financial resources. Collaborate with auditors to ensure thorough evaluation of programme processes.

Requirements:

• Bachelor's degree with a minimum of 10 years of relevant work experience, within an institution of higher learning or operations in a university/educational setting would be an advantage.
• Knowledge in admission processes, programme operations, student services and well-being management, budget management, project management.
• Skilled strategic thinking and planning capabilities.
• Good communication and writing skills, with the ability to communicate and interact well with diverse stakeholders.
• Good problem-solving and negotiation skills with the ability to manage complex operational processes.
• Strong organisational and time-management skills, including the ability to plan and prioritise work which may have competing deadlines.
• Ability to handle confidential information.
• Proficiency in Microsoft Office suite applications.
• Strong customer service focus with a passion for supporting faculty and students.
• Tactful and able to demonstrate empathy whenever necessary.
• Self-motivated team player who can work independently with minimal supervision, and collaboratively with colleagues in a team-oriented environment.
• Good sense of initiative and responsibility with a positive work attitude.
• Meticulous, organised, with a strong willingness to learn.

Hiring Institution: NTU

Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the engineering, business, science, humanities, arts, & social sciences, and graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world's top universities by QS, NTU has also been named the world's top young university for the past seven years. The University's main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore's healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.