Manager, Lab Application Scientists, San Jose Full-time

Manager, Lab Application Scientists

When you're part of Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

How will you make an impact?

The Manager of the Lab Application Scientist Team (San Jose) will have responsibility for delivering outstanding pre-sales support to our North America customer base through active leadership of all product demonstration activities for the product lines and markets supported by the San Jose Chromatography and Mass Spectrometry product demonstration laboratory. The individual will act as an integral part of the Application Support Management Team to optimize best use of resources and knowledge. The successful candidate will build a diverse team of specialists and empower them to address customer problems creatively. The ability to connect successfully with a wide variety of groups both across Thermo Fisher Scientific (sales, vertical marketing, product support, etc.) and within the larger team of sales support managers is key to success in this role.

What will you do?

• Own responsibility for all activities (pre- and exceptional post-sales) in AMER for products and applications supported by the San Jose demo lab in alignment with internal stake holders
• Manage the demo lab in compliance with local Environmental, Health & Safety rules and regulations
• Ensure compliance with all Thermo Fisher Scientific internal and external processes and values
• Build a multifaceted, flexible team environment that allows for creative problem solving.
• Actively work with the team to build relationships within the company and to continually improve skills of team members for future career growth.
• Identify individual or group training needs and coordinate appropriate and timely training.
• Communicate market intelligence and voice of customer (VOC) information obtained during customer interactions to Director Applications AMER, Vertical Marketing, and Product Management
• Manage timely execution and report on all aspects of team activities
• Track and report team relevant key performance indicators.
• Monitor team operating expenses to ensure compliance with established budgets.
• Ability to travel a minimum of 25% will be required.
• Demonstrate Role Model Leader characteristics

• Embody the 4-I values
• Delight customers
• Communicate openly and honestly
• Focus on growth
• Champion employee development

How will you get here?

• Bachelor's degree in Analytical Chemistry, Biochemistry, Biology or higher degree
• Minimum of 5 years of related work experience
• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.

Knowledge, Skills, Abilities

• Proven record of analytical and problem-solving skills must be demonstrated.
• Strong experience in hyphenated mass spectrometry techniques.
• Outstanding written and oral communication skills.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values – Integrity, Intensity, Innovation and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Compensation and Benefits

The salary range estimated for this position based in California is $112,500.00–$168,750.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount