Supervise a team within a busy campus convenience supermarket, ensuring top-notch customer service, effective merchandising, stock management, delivery coordination, cleanliness, safety adherence, and the seamless operation of daily activities.
You will guide retail assistants, manage shift operations, uphold store standards, and handle necessary administrative tasks. To make efficient use of resources, you may also be asked to lend a hand in other retail areas within the department or the broader University.
Customer Service
Business Requirements
Team Work
Operational requirements
Required Knowledge, Skills, Qualifications, Experience
Dimensions
You will supervise team members and support their development and assist managing in achieving set budgetary targets.
Planning and organising
You will assist managers in ensuring that the service/facility is fully-set up ready for opening or services. You will need to plan and schedule your workload and that of the team. You will be required to ensure stock levels are maintained to match customer demand.
Problem solving and decision making
Working independently you will be expected to manage customer complaints, storage of stock and stock rotation, accurately completing records and organise staff rotas. You will be able to refer to managers for assistance in dealing with more complex customer complaints, issues with staff performance and supplier or equipment issues.
Internal and external relationships
You will work with a wide range of people including University staff, students and the general public. You will also work with your team, managers, and suppliers.
Tagged as: Life Sciences
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