Associate Director, Disability and Access Full-time

Associate Director, Disability and Access

Based in the philosophy that all students should be assured equal access and opportunity, Disability and Access (D&A) works to eliminate physical, instructional and attitudinal barriers by providing reasonable accommodations and fostering awareness within the University community. Disability and Access services include student accommodations, the Assistive Technology Education Center, and coordination of sign language interpreters/CART/TypeWell for students, faculty, and staff who are Deaf or Hard of Hearing.

The Disability Cultural Center has dedicated space and staff to provide education, community, and advocacy for all members of the UT community.

Longhorn TIES serves neurodivergent students through one-on-one student support and drop-in coaching and provides training and outreach to campus.

The Associate Director ensures that students receive appropriate accommodations by training and supervising Access Coordinators, maintaining a caseload of complex student accommodations, overseeing file management, and suggesting process improvements. The Associate Director plays a lead role in guiding the department staff and direction of the department itself. The Associate Director works closely with the Executive Director and Director of Disability and Access.

Responsibilities

• Coordinate processes related to student accommodations (including, but not limited to: priority registration, course load reduction/medical withdrawal, accommodation letters) with internal D&A teams as well as with external campus partners. Make recommendations for process improvements, provide training and ensure relevant timelines are met and updates are communicated internally and externally.
• Hire, train, supervise, and evaluate 4-5 Access Coordinators. Establish performance expectations, monitor workloads, provide regular feedback, and support professional development. Guide staff in determining and implementing reasonable accommodations through individualized review of disability documentation, student experiences, and access barriers.
• Provide support for Access Coordinators and Senior Access Coordinators related to clarification on D&A processes and procedures. Serve as point of contact for day-to-day questions and concerns related to student interactions, accommodations and documentation from Access Coordinators and Senior Administrative Associates. Lead consultation and review sessions.
• Conduct intake and drop-in appointments with current and prospective students and families and maintain a caseload of approximately 150-200 students. Determine reasonable accommodations and support faculty and staff in implementation of approved accommodations. Ensure accurate records are maintained in a confidential manner in keeping with the University's document retention policy, privacy laws, FERPA and ADA requirements.
• Oversee processes to ensure maintenance of D&A student files (e.g.: data consistency, inactivations, record retention, etc.). Ensure end-of-the semester reporting requirements are met. Work closely with D&A Director related to data syncs, database updates and maintenance, and data reporting.
• Presents accessibility and disability information at campus events and trainings for students, faculty, staff and the campus community. Leads and participates in campus committees related to accessibility. Fill in for D&A Directors on meetings and projects as needed.
• Serve as point of contact for campus departments on student-facing concerns (e.g.: Texas Parents, New Student Services, Student Emergency Services, Office of the President, etc.). Communicates and problem-solves with a variety of stakeholders, including students, faculty, staff, administrators and community members. Update D&A directors and access coordinators as needed related to specific student situations or access concerns.

Required Qualifications

• Bachelor's degree in education, psychology, social science, behavioral science, or a related field.
• At least three years of experience in disability higher education services, student accessibility, or a closely related field, including experience administering or coordinating student programs or services.
• Experience reviewing disability documentation, including psychoeducational evaluations, identifying functional impacts and access barriers, and determining reasonable accommodations.
• Working knowledge of the Americans with Disabilities Act, the ADA Amendments Act, Section 504 of the Rehabilitation Act, and FERPA as they relate to postsecondary disability services.
• Experience advising or supporting college students with disabilities and collaborating with faculty and staff to implement accommodations.
• Experience supervising staff, including training, providing feedback, evaluating performance, and supporting professional development.
• Demonstrated ability to guide staff through complex student situations, exercise sound judgment, and support consistent, individualized accommodation decisions.
• Experience responding to students in distress, addressing sensitive concerns, and coordinating referrals to appropriate campus resources.
• Demonstrated ability to coordinate processes, manage competing priorities, meet deadlines, and collaborate across departments.
• Strong interpersonal, written communication, and verbal communication skills, including the ability to explain accommodation decisions and procedures clearly and navigate difficult conversations.
• Experience maintaining confidential records and using electronic case management systems or student information databases.

Preferred Qualifications

• Master's degree in higher education, education, psychology, social science, behavioral science, or a related field.
• Experience supervising professional staff in a higher education disability services office.
• Experience facilitating case consultation, resolving complex accommodation concerns, and developing staff training.
• Experience supporting students with a range of disabilities, including learning disabilities, attention related disabilities, autism, psychological disabilities, and chronic health conditions.
• Experience improving accommodation workflows, developing procedures, and using service data to inform operational decisions.
• Demonstrated effectiveness working with students from varying backgrounds and supporting students through transitions into higher education.

Salary Range

$75,000 – $83,000

Working Conditions

• Typical office environment on a university campus
• Use of typical office equipment such as computers, phones, copier/scanner/fax machine

Work Shift

• Typical business hours, Monday – Friday, 8am – 5pm

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Benefits

The University of Texas at Austin offers a competitive benefits package that includes but not limited to:

• 100% employer-paid basic medical coverage
• Retirement contributions
• Paid vacation and sick time
• Paid holidays