Building Automation Systems, Operator Full-time

Building Automation Systems, Operator

Join the Facilities Operations and Maintenance team, a highly responsive and knowledgeable crew providing outstanding service for Facilities Services and to the university community.

Our teams provide a comprehensive array of qualified services, backed by our licensed and certified technicians, to this end, we offer opportunities for continuing education, as well as various stipends for additional trade licenses. Our team of trained trade experts are well-matched for the university's operational and maintenance needs, whether the facility is a brand new laboratory or our iconic Tower.

Our goal is to self-identify operations and maintenance issues long before our clients realize a repair is needed and take a thoughtful approach to using their resources, structuring processes, and providing the best client service and use of university resources. This goal comes from our sense of ownership and pride in our work.

With this approach in mind, the team is organized into a zone-based structure and employs flexible work hours, data analysis, and technology to meet operational goals.

Your skills will make a difference.

You'll be working for a university that is internationally recognized for our academic programs and research. Your work will contribute to operational excellence and enhance the student experience. If you're the type of person that wants to know your work has meaning and impact, you'll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities.
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT shuttle and Austin CapMetro buses with staff ID card
• For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards.

Purpose: Provide journey level technical skills associated with monitoring the campus wide Building Automation System (BAS) from a central campus control room. Evaluate the BAS alarms and determine a response and resolution. This position also serves as the after‐hours call center for all campus maintenance issues and provides emergency dispatch of personnel.

Responsibilities:

• Monitors the campus Building Automation System (BAS) for proper operation of building mechanical systems and respond to alarm conditions.
• Analyzes computer generated and phoned‐in facility related problems, prioritizes and coordinates proper responses.
• Handles normal and emergency phone calls as the after‐hours call center. Dispatches technicians as needed. On occasion will need to be able to respond to crisis situations. Creates accurate and informative work orders.
• Provides timely and courteous customer service, keeps supervisors up to date on daily work order status to ensure clear, concise, and necessary communication channels are maintained and customer expectations are met. Works in a professional manner. Communicates effectively with customers to understand their needs and expectations. Run reports and maintain historical logs.
• Performs work independently from written or verbal instructions and in accordance with established operating procedures to complete tasks in a timely manner.
• Analyzes operating difficulties with building systems using troubleshooting and diagnostic techniques to identify equipment related issues.
• Monitors the campus Fire Prevention System for maintenance‐related alarms.

Required Qualifications: Diploma (High School) or GED. Experience with HVAC equipment and operation. Basic computer skills (Outlook, Word, Excel). Record information and communicate effectively. Must have a valid driver's license and an acceptable driving record. Relevant education and experience may be substituted as appropriate.

Preferred Qualifications: Associates degree in a technical field or equivalent experience. More than three years experience of the required qualifications. Experience at the University of Texas or in a university setting. Demonstrated excellent communication skills. Demonstrated excellent customer service skills. Experience in a Call Center environment. Experience with computerized service request systems. Professional demeanor. Demonstrated ability to communicate effectively with the various University communities served. Proven ability to work with a team of multi‐crafted trades people.

Salary Range: $46,062 + depending on qualifications

Working Conditions:

Environmental Demands:

• May work around standard office conditions

Physical Tasks:

• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Lifting and moving

Additional Working Conditions:

• This position and associated job duties have been designated as essential during extraordinary and emergency situations when the university is closed. Essential personnel must maintain contact with their supervisor and report to work as regularly scheduled unless directed otherwise.
• Required to operate an electronic device such as an iPhone, iPad, or laptop/desktop computer to perform and fulfill time reporting and work management requirements. Work management requirements include receiving work assignments, updating work orders, and other functions as required.
• May be required to work in confined spaces, manholes, tunnels, elevated work, extended shifts including nights, weekends, and holidays.
• Considerable walking, standing, squatting, stooping, and moving of heavy materials and equipment in all weather conditions.
• May be required to use of personal protective equipment (PPE) while performing duties.
• May be required to pass a physical examination.
• May be exposed to loud noise, high dust and allergen levels.
• May be required to lift up to 50lbs. Often required to twist, grasp, push, pull and bend.
• May be required to operate forklifts, personnel lifts and cranes. Operate job related equipment.
• May be required to perform elevated work. Occasional work from ladders and/or scaffolds.
• May require tuberculosis screening and occasional use of a respirator.
• May drive University vehicles. If driving University vehicles, must maintain acceptable driver rating as established in Policy: UTS157 Section 2.5.4.

Required Materials:

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest