Clinical Support Specialist II – Neurology Full-time

Neuromuscular Clinical Laboratory Coordinator

This position is responsible for coordinating the Neuromuscular Clinical Laboratory in the Department of Neurology. This position includes duties associated with general administrative services, clinical functions, and billing related activities. This position requires an individual with strong communication and organizational skills.

Primary Duties & Responsibilities:

• Provides customer support for clients, faculty and staff in a friendly and helpful manner while providing a positive, professional, courteous and empathetic understanding to all customers.
• Exhibits high quality performance through accuracy, attention to detail and commitment in a timely manner.
• Accepts and electronically receives laboratory specimens for all sections of the laboratory, including registering patients into medical record and laboratory information systems.
• Oversees the procurement of materials from outside institutions in support of clinical testing performed by laboratories.
• Prepares and sends materials to reference laboratories in support of clinical testing not provided internally.
• Effectively troubleshoots errors and problems in order to ensure pre-analytic accuracy in accordance with departmental policies and procedures.
• Demonstrates knowledge of insurance industry. Performs insurance verification for testing to ensure accurate and timely payment for services. Calls insurance companies for pre-certification when required.
• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education, and cross-training programs according to established standards and WashU policies.
• Complies with OSHA, state and federal regulatory sources/standards.
• Participates in quality improvement activities to ensure appropriate outcomes.
• Enters CPT charges into Co-Path for billing interface.
• Interacts with internal and external physicians, staff, and lab personnel.
• Scans, faxes, sorts mail, shipping packages both international and domestic.
• Manages and orders office supplies for lab personnel.
• Interacts with WU Facilities, Housekeeping, WUSTL IT, and NCIS for work orders related to the laboratory.
• Management & administration of Electronic Medical Records Systems & Information Technology Interfaces.
• Fulfills client requests as needed.
• Assists with additional projects as needed.

Working Conditions:

• Normal office environment

Physical Effort:

• Typically sitting at a desk or table

Equipment:

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications:

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications /Professional Licenses : No specific certification/professional license is required for this position.
• Work Experience: Healthcare (2 Years)
• Skills: Not Applicable
• Driver's License: A driver's license is not required for this position.

More About This Job:

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications:

• Education: No additional education unless stated elsewhere in the job posting.
• Certifications /Professional Licenses : No additional certification/professional licenses unless stated elsewhere in the job posting.
• Work Experience: No additional work experience unless stated elsewhere in the job posting.
• Skills: Facility Layouts, Organizing

Grade: C06-H

Salary Range: $17.89 – $26.35 / Hourly. The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Benefits Statement:

• Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family: We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement:

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (VEVRAA), as amended.