Epic Application Analyst Full-time NEW

Epic Application Analyst

The Epic Application Analyst supports the implementation, maintenance, and optimization of Epic software applications. This role collaborates with clinical and operational teams to analyze workflows, design system solutions, and ensure the efficient functioning of the applications. The position reports to the Manager of Enterprise Clinical Applications & Informatics and works closely with other IT professionals, clinical staff, and external vendors. Peer roles include other application analysts, data analysts, and IT support specialists.

Responsibilities

Application Implementation and Support

• Analyzes clinical, business, and technical processes to develop system solutions.
• Manages system upgrades and projects.
• Provides technical/application assistance to clients and IT staff.

Workflow Analysis and Optimization

• Conducts workflow analysis to identify areas for improvement.
• Designs and implements application solutions to meet department needs.
• Collaborates with departments to prioritize development initiatives.

System Maintenance and Troubleshooting

• Maintains and supports installed application software.
• Performs debugging, testing, and installation of software modules.
• Ensures system changes follow change management procedures.

Documentation and Training

• Creates and maintains documentation for all assigned applications.
• Develops, plans, and executes testing for supported applications.
• Works with IT educators to update training plans and documentation.

Customer and Vendor Liaison

• Serves as a liaison between the IT Department, vendors, and clients.
• Participates in support for systems both daily and during implementations.
• Provides project management support as required.

Marginal or Periodic Functions:

Mentorship and Supervision

• Serves as a mentor to junior analysts and supervises work efforts as directed by the manager.

On-Call Support

• Participates in an on-call rotation schedule, providing 24×7 client support as necessary.

Travel

• Occasional travel to other offices for user needs, training classes, implementations, and conferences.

Knowledge/Skills/Abilities:

Technical Expertise

• Analyzes and modifies software applications.
• Debugs complex issues, designs robust solutions, ensures system integrity.

Project Management

• Manages system upgrades and large projects.
• Develops timelines, coordinates resources, meets deadlines.

Workflow Analysis

• Conducts workflow analysis and recommends solutions.
• Identifies inefficiencies, collaborates with stakeholders, implements improvements.

Communication

• Serves as a liaison between IT, vendors, and clients.
• Facilitates meetings, provides clear updates, resolves conflicts.

Documentation

• Creates and maintains comprehensive documentation.
• Writes clear instructions, updates manuals, ensures accessibility.

Required Qualifications

• Requires a Bachelor's Degree in Computer Science, Information Technology, or a related field with at least 2 year(s) of experience in application support or IT.

Preferred Qualifications

• Master's Degree in Computer Science, Information Technology, or a related field with at least 4 year(s) of experience in healthcare IT or Epic systems.

Salary Range

$79,316 + depending on qualifications

Working Conditions

• Standard office equipment
• Repetitive use of a keyboard
• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest