Senior Application Analyst – Epic Ambulatory/Specialty Apps Full-time

Senior Application Analyst – Epic Ambulatory/Specialty Apps

The Senior Application Analyst – Epic Ambulatory/Specialty Apps supports the implementation, maintenance, and optimization of Epic software applications across clinical and operational environments. This role partners with clinical, operational, and technical stakeholders to support system optimization, workflow improvements, application stability, and high-quality patient care.

The Senior Application Analyst – Epic Ambulatory/Specialty Apps supports the implementation, maintenance, and optimization of Epic software applications. This role collaborates with clinical and operational teams to analyze workflows, design system solutions, and ensure reliable application performance while supporting organizational initiatives, operational excellence, and high-quality patient care.

Application Implementation and Support

• Analyze clinical, business, and technical processes to develop effective system solutions
• Configure, build, implement, maintain, and optimize Epic applications supporting clinical and operational workflows
• Manage application implementations, upgrades, and enhancement projects
• Provide technical and application support to clinical users, operational staff, and Information Technology teams

Workflow Analysis and Optimization

• Conduct workflow analysis to identify opportunities for operational improvement
• Design and implement application solutions that support departmental and organizational needs
• Collaborate with operational stakeholders to prioritize application enhancements
• Recommend workflow improvements that increase efficiency, user satisfaction, and system utilization

System Maintenance and Troubleshooting

• Maintain and support installed Epic application software
• Perform debugging, testing, implementation, and maintenance of software modules
• Troubleshoot application issues and coordinate timely resolution
• Ensure all application changes comply with established change management procedures

Documentation and Training

• Create and maintain documentation for assigned Epic applications
• Develop, coordinate, and execute testing plans for supported applications
• Partner with IT educators to update training plans, educational materials, and technical documentation
• Maintain accurate documentation supporting application maintenance and optimization

Customer and Vendor Liaison

• Serve as liaison between Information Technology, vendors, clinical users, and operational stakeholders
• Participate in production support activities during implementations and upgrades
• Provide project management support as required
• Maintain productive relationships with vendors and business partners to support application performance and issue resolution

Marginal or Periodic Functions

• Mentor junior analysts and provide guidance as assigned
• Participate in an on-call rotation supporting enterprise clinical applications
• Travel occasionally to support users, implementations, training, and organizational initiatives
• Perform related duties as assigned

Knowledge, Skills, and Abilities

Technical Expertise

• Analyze, configure, and modify Epic software applications
• Diagnose and resolve complex application issues
• Design effective technical solutions while maintaining system integrity
• Apply healthcare IT principles and Epic application support best practices

Project Management

• Manage application upgrades and assigned projects
• Develop project timelines and coordinate technical resources
• Monitor progress and ensure project milestones are achieved
• Balance multiple priorities while meeting organizational deadlines

Workflow Analysis

• Analyze clinical and operational workflows
• Identify opportunities for workflow optimization and system improvements
• Collaborate with providers, operational leaders, and Information Technology teams to implement effective solutions
• Support continuous optimization of Epic application functionality

Communication

• Serve as liaison between Information Technology, vendors, clinical users, and operational partners
• Facilitate meetings and communicate technical information clearly and effectively
• Provide project updates and resolve communication issues
• Build productive working relationships across multidisciplinary teams

Documentation

• Develop and maintain comprehensive application documentation
• Create clear technical instructions, testing documentation, and user guides
• Maintain current application records and supporting materials
• Ensure documentation remains accurate, organized, and accessible

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of two years of experience in application support, healthcare IT, or a related technical environment
• Experience supporting, configuring, maintaining, and troubleshooting enterprise software applications
• Experience collaborating with clinical, operational, and technical stakeholders to support application optimization and workflow improvements
• Knowledge of healthcare information technology principles, software development, and systems analysis
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities while working independently and collaboratively in a fast-paced healthcare environment

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Master's degree in Computer Science, Information Technology, or a related field
• Minimum of four years of experience supporting healthcare IT or Epic systems
• Experience supporting Epic applications within clinical or operational environments
• Experience participating in Epic implementations, upgrades, optimizations, and workflow redesign initiatives
• Experience collaborating with providers, operational leadership, and interdisciplinary healthcare teams
• Knowledge of healthcare workflows, change management, and application lifecycle management

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest