Senior Workday Analyst Full-time

Senior Workday Analyst

As part of UT Dell Medical School transformation into a world-class academic health enterprise, we are launching an Enterprise Human Capital Management (HCM) transformation centered on Workday, beginning in Fall 2026. To support this approximately 18-month implementation, we are recruiting both permanent and project-based HR and technology professionals who will help design, implement, and optimize Workday. This is a unique opportunity to build the foundational HR technology platform that will support the future University of Texas Dell Medical Center and the broader academic health enterprise.

The Senior Workday Analyst provides advanced application configuration, optimization, and escalated support to ensure reliability, security, and compliance across enterprise platforms within the healthcare organization. This role supports strategic initiatives that enhance application performance and advance enterprise goals through best practices and process improvements.

The Senior Workday Analyst contributes to strategic initiatives that enhance application performance and supports enterprise goals through best practices and process improvements.

Advanced Application Support and Troubleshooting

• Provide senior-level support for complex application issues and escalations.
• Perform root cause analysis and develop sustainable solutions for recurring problems.
• Coordinate with vendors and internal teams to resolve critical issues and ensure high availability.
• Collaborate with stakeholders to understand business needs and ensure solutions meet organizational objectives.

System Configuration and Optimization

• Implement advanced configurations and integrations to support business workflows.
• Contribute to application roadmapping and prioritization of enhancements to align with organizational strategy.
• Participate in major upgrade projects by managing configuration and validation tasks.
• Ensure compliance with security and organizational standards during all changes.
• Partner with business units to design and refine processes and workflows that improve efficiency and user experience.

Project Participation and Testing

• Lead medium- to large-scale projects or workstreams within large, complex initiatives.
• Develop and execute comprehensive test plans for complex system changes.
• Coordinate go-live activities and ensure successful post-implementation support.
• Engage stakeholders throughout project phases to validate requirements and deliverables.

Documentation and Reporting

• Create detailed technical documentation, including configuration guides and workflow diagrams.
• Prepare reports on system performance, utilization, and compliance metrics.
• Maintain version control and ensure documentation meets audit requirements.
• Develop process documentation and contribute to organizational knowledge management.

Mentorship and Training

• Provide guidance on troubleshooting, configuration standards, and project tasks.
• Assist with onboarding and skill development for new analysts.
• Support training efforts for end users and technical staff as needed.
• Mentor junior analysts by sharing knowledge and best practices.

Marginal or Periodic Functions

• Assist with vendor evaluations and contract reviews.
• Participate in disaster recovery planning and testing.
• Attend professional development sessions and technology conferences.
• Adhere to internal controls and reporting structure.
• Perform related duties as assigned.

Knowledge, Skills, and Abilities

Technical Expertise

• Demonstrate advanced knowledge of application management and support.
• Apply proficiency in relevant tools and technologies to optimize system performance.
• Troubleshoot complex technical issues and implement sustainable solutions.

Problem Solving

• Analyze complex issues using structured methods to identify root causes.
• Develop practical, effective solutions that address systemic problems.
• Anticipate risks and implement mitigation strategies proactively.

Communication

• Communicate technical concepts clearly to non-technical stakeholders.
• Prepare concise documentation and reports for diverse audiences.
• Maintain open, professional dialogue across teams and leadership levels.

Project Management

• Organize and manage multiple priorities effectively.
• Apply project methodologies, including Agile and Scrum, to deliver on time and within scope.
• Coordinate resources and communicate timelines to stakeholders.

Collaboration

• Build strong relationships with business and technical partners.
• Work effectively in cross-functional teams to achieve shared goals.
• Encourage knowledge sharing and foster a cooperative work environment.

Customer Focus

• Build strong partnerships with stakeholders to deliver value.
• Anticipate organizational needs and align solutions with business goals.
• Provide proactive recommendations for system improvements.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of five years of experience in application support, configuration, or systems analysis.
• Minimum of two years of experience providing technical support and stakeholder engagement for healthcare finance and revenue cycle systems.

Preferred Qualifications

• Master's degree in Computer Science, Information Technology, or a related field.
• Minimum of six years of experience in healthcare application support, including project leadership responsibilities.
• Experience with enterprise-level application platforms and integrations.
• Demonstrated project leadership responsibilities and participation in multi-stakeholder initiatives.

Salary Range

$100,439+ depending on qualifications

Working Conditions

• Standard office environment.
• Repetitive use of a keyboard.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest