Technical Manager, Core Technology Services Full-time

Technical Manager Of Core Technology Services

This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

Location – This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus and Enterprise Square, Edmonton.

The Technical Manager of Core Technology Services is a pivotal leadership role reporting to the Senior Manager of Enterprise Systems within Enterprise Applications, responsible for the end-to-end technical lifecycle of the University's Oracle PeopleSoft and cloud-enabled platforms. Operating as a technology leader, the incumbent translates needs into actionable roadmaps, complex execution schedules, and expert technical designs. Balancing short and long-term planning with precise execution, this role ensures all product implementations and large-scale upgrades are delivered with technical alignment and minimal risk to the university community.

In addition to planning and leadership, the position acts as the primary orchestrator of a complex global ecosystem under a hybrid outsourcing model. The incumbent synchronizes internal developers, IST peers, and external managed service providers across on-site, on-shore, and off-shore teams into a unified technical delivery unit. As a guardian of technical governance and quality, the Technical Manager enforces development protocols & standards, change control management practices, and the maintenance of technical documentation. By overseeing the full development lifecycle through to production support, this role maintains the integrity, scalability, and security as technical assets of the core enterprise resource planning and student information system.

Responsibilities

• Direct the technical architecture, development, and maintenance of the University's Oracle PeopleSoft ecosystem (Human Capital Management, Financials and Campus Solutions) and integrated Oracle cloud-enabled platforms to ensure optimal stability, security and performance.
• Manage and coordinate a hybrid delivery team composed of internal developers, IST peers, and external global managed service providers (onshore/offshore) to meet project deadlines and strict operational SLAs.
• Oversee the end-to-end development lifecycle, managing environment strategies, complex REST/SOAP API integrations, and continuous upgrade cycles like PeopleSoft Update Manager (PUM) and PeopleTools upgrades.
• Establish and enforce institutional standards for coding, technical design, and system documentation, while driving rigorous peer reviews and de-customization efforts to reduce technical debt.
• Act as the primary escalation point for critical technical incidents, driving performance tuning and collaborating with external vendors (application & infrastructure managed service providers and new development services vendors) and stakeholders to maintain application dependability.
• Supervise, mentor, and evaluate a specialized technical team, utilizing full authority for hiring, discipline, and termination in accordance with institutional goals and applicable collective agreements.

Qualifications

• Undergraduate degree in Computer Science, Information Technology, or a related field.
• Minimum of 8 years of technical experience, including 3+ years in leadership or managerial capacity within a complex IT ecosystem supporting enterprise resource planning and student information systems.
• Demonstrated expertise in PeopleSoft application functionality, architecture, and integration with a strong understanding of complex business processes.
• Direct experience leading at least two full-lifecycle PeopleSoft application and PeopleTools upgrades, demonstrating a clear understanding of version currency and migration strategies.
• Direct experience with Oracle PeopleSoft extended cloud services and third party service providers is preferred.
• Proven ability to lead complex teams and manage multiple priorities in a fast-paced environment.
• Exceptional communication skills—verbal, written, and presentation—with the ability to engage diverse stakeholders.
• Experience working within large, multi-faceted organizations, preferably in higher education, public-sector administration, or similarly complex environments.
• Familiarity with ITIL or similar service management frameworks in an enterprise application environment.

Click “Apply Now” to submit your resume and cover letter.

This position has a comprehensive benefits package and an annual salary range of $78,382 to $130,629.

The terms and conditions of this appointment are governed by Schedule F of the collective agreement between the Board of Governors of the University of Alberta and the Association of Academic Staff of the University of Alberta.

About the Team

Information Services & Technology (IST) is the central support group for the university's technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage. If you are passionate about leveraging technology to empower education, research and to drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT solutions.

About University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community. The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide. Your work will have a meaningful influence on a fascinating cross-section of people – from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more. At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs. We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted. All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns. The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply. L'Université de l'Alberta s'engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.