Field Applications Scientist 2 – Colorado Remote Full-time NEW

Illumina Job Opportunity

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Responsibilities:

Become an expert on our informatics product suite, and understand how technical solutions are managed and secured. Work alongside Sales Specialists, Customer Success Managers (CSMs), Field Application Scientists (FAS) and API consultants to contribute technical product knowledge and skillfully manage objection-handling during customer meetings. Help customers deploy and use the BaseSpace products to address informatics challenges. Collect requirements to understand the customer's business goals and partner to design a solution that positions the customer (and internal teams) for long-term success. Work closely with the broader Commercial, Product/R&D, and Customer Experience teams to ensure smooth prospect-to-customer transitions and post-sales success. Help the Sales team accelerate the sales cycle by making customer POCs a positive and useful experience, and help customers understand the Illumina ecosystem. Provide customer feedback to Product Management in order to iteratively build a better product fitting the needs of our customers; Research, analyze, design and help deliver enterprise architecture solutions. Help lead efforts to provide integrated systems analysis and recommend appropriate software solutions needed to support business goals and overall strategy.

Requirements:

Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. Experience supporting SaaS solutions. Experience in a startup and/or in a professional services organization highly preferred. Experience in HCLS (Health Care and Life Sciences) preferred, but not necessary. Outstanding communication skills and capabilities to build long-term business relationships; experience working in teams; Understanding of cloud architecture (application, data, and hosting) – while no coding is necessary, you will need to be deeply technical and be open to learning about Illumina's tools and applications. A passion and high level of comfort interacting with customers with excellent presentation skills to groups internally and externally. A strong desire to learn and grow in a rapidly-expanding arm of an established company. Ability to work closely with end users in a consultative, services and/or support capability. Understanding of commercial software development processes (Agile), software lifecycle management and release management; Knowledgeable of enterprise software standards and cloud-based enterprise application industry trends. Travel as needed.