Manager, Student Management System (Business Analysis) Full-time

Student Systems Analyst

The Student and Academic Services Department (SASD) supports students throughout the academic lifecycle — from admission and enrolment through graduation and beyond. Working closely with schools, colleges, and autonomous institutes, SASD plays a key role in enabling a seamless and enriching student experience.

Within SASD, the Student Management Systems (SMS) team oversees the platforms that support core academic and student services, including enrolment, academic administration, co-curricular activities, global mobility programmes, internships, and alumni engagement. The team is leading the rollout of a Next-Generation Student Management System, a major system modernisation initiative to strengthen processes and enhance student engagement with the University.

We are seeking an experienced professional to play a key role in supporting system delivery, cross-system alignment, governance and continuous improvement across the student systems landscape.

The Role

Reporting to the Senior Assistant Director, Student Management Systems, you will work closely with business and IT stakeholders to translate requirements into system solutions and support the delivery and adoption of student systems. You will contribute across the system lifecycle, from requirements and implementation through to stabilisation and ongoing improvement, with a focus on ensuring consistency, alignment, and governance across interconnected student systems.

This role is suitable for candidates with experience in business analysis or enterprise system implementation, who are comfortable operating in complex organisational environments and working across multiple stakeholders.

Key Responsibilities:

Stakeholder Engagement & Requirements

• Engage stakeholders to gather, validate, and translate business requirements into functional specifications and supporting documentation.
• Work closely with business users, IT teams, and project management partners to ensure requirements and solutions are well understood and aligned across related systems.

System Implementation & Delivery Support

• Provide business analysis support across system modules and digital platforms that interface with the Student Management System.
• Support the sourcing, evaluation, and implementation of system solutions to ensure they meet business needs and integrate appropriately with upstream and downstream systems.
• Support delivery planning activities by contributing to work plans, milestones, and dependency tracking in collaboration with project managers.

Governance, Change & Adoption

• Establish and maintain cross-system standards, documentation, and governance practices to support consistent and effective system use.
• Assess change requests with consideration for cross-system impacts, dependencies, and data consistency, and support the implementation and adoption of new or enhanced functionalities.
• Support governance forums and processes by providing inputs on system alignment, risks, and issues across multiple student systems.

Operational Readiness & Sustainability

• Support testing, validation, and post-go-live activities to ensure systems are stable and ready for use across integrated environments.
• Support post-go-live stabilisation by coordinating with stakeholders and identifying improvement opportunities spanning multiple systems.
• Support analysis of operational issues that have cross-system implications, in collaboration with IT teams.
• Contribute to audit preparedness through clear documentation and compliance practices.

Key Outcomes

• Effective delivery and adoption of the Next-Generation Student Management System.
• Clear, usable documentation that supports system implementation and ongoing operations.
• Well-governed systems that are reliable and fit for purpose.
• Continuous improvements that enhance the student experience and support business needs.

Requirements:

• Degree in Information Technology, Computer Science, or a related discipline.
• Experience (typically 6–10 years) in business analysis or enterprise system implementation roles.
• Experience working with stakeholders to translate business needs into clear functional specifications and documentation.
• Strong written, verbal, and presentation skills, with the ability to engage stakeholders at all levels.
• Experience working in or with Institutions of Higher Learning (IHLs), education-related organisations, or government-linked environments would be advantageous.
• Experience in supporting system adoption, change management, or audit readiness.

Why Join Us

• Be part of a major system modernisation initiative within a large Institution of Higher Learning.
• Play a meaningful role in shaping how multiple student systems work together across the student lifecycle.
• Collaborate with diverse stakeholders across academic, administrative, and IT domains.
• Contribute to improvements that enhance system coherence, governance, and the overall student experience.

Hiring Institution: NTU